Privacy Policy

This Privacy Policy explains how Agilities Tech, LLC d/b/a HitchPoint (“HitchPoint”, “we”, “us”) handles personal information on our field-service platform (the “Platform”) and on the HitchPoint marketing website. The Platform powers branded websites, request forms, proposals, and payment pages for mobile service businesses, such as mobile RV and trailer repair businesses and technicians. When you use one of those sites, you will mainly see the service business’s name and brand. Online payments are made directly to the service business through its own Stripe account, so your card or bank statement shows the business’s name.

1. Who is responsible for your information

• If you are a customer of a service business (for example, you submitted a repair request, signed a proposal, or paid online), the service business is the controller of your request, proposal, and job information. It decides how that information is used. HitchPoint acts as the business’s service provider (or processor) and handles that information on its behalf and under its instructions. Questions or requests about your information should go to that business first; we will help them respond.
• If you pay online, the service business is the merchant of record for the payment, and Stripe processes it for the business. HitchPoint receives limited payment records (such as amount, status, and fees) to show the business its payments and to collect its platform fee.
• If you are a business user (an owner or team member with a Platform account), HitchPoint is the controller of your account information.
• If you contact us through the HitchPoint marketing website (for example, using the business inquiry form), HitchPoint is the controller of that information.

2. Information we collect

From customers of service businesses

• Request details: name, phone number, location (including GPS coordinates if you choose to share them), vehicle or equipment details, a description of the problem, and any photo you upload.
• Proposal and signature records: the proposal you viewed, your typed name, your finger-drawn signature image, the date and time you signed, your IP address, and your device and browser information (user agent).
• Payment information: payment amount, status, refunds, and dispute records. The service business, as merchant of record, and Stripe receive payment information from you. Card and bank account numbers are entered into and stored by Stripe, not by HitchPoint or the service business. We receive limited details such as card brand and last four digits.
• Messages: text message alerts, receipts sent by text or email, appointment confirmations and reminders, “on my way” texts, review requests, update emails, and related delivery records.
• Appointments: the date, time, place and notes for work a business schedules with you.
• Job photos: photos the business takes of your RV or equipment for a proposal. The business chooses which ones appear on your proposal.
• Your contact choices: whether you asked to receive updates and offers from the business by email or text, the exact wording you agreed to, and when.

From business users

• Account details: name, email, phone, business name, branding, and login credentials.
• Payment account details: identity and bank details are collected by Stripe when the business sets up its Stripe account. HitchPoint does not store them; we keep only your Stripe account ID and account status.
• Records of payments, Processing Fees, platform fees, refunds, disputes, and any subscription charges.
• Usage and support information, such as actions taken in the dashboard and support conversations.

From affiliates (people, groups, and businesses in our referral program)

• Contact and account details: name, email, phone, login credentials, your referral code, and where you told us you’d share your link. We use your phone number only to call or text you about your account and payouts, never for marketing.
• Tax information from your IRS Form W-9: legal and business name, federal tax classification, address, taxpayer identification number (Social Security number, ITIN, or EIN), exemption codes, backup withholding status, and your electronic signature with the date, time, IP address, and browser it was signed from.
• Payout details: whether you want direct deposit or a check, and for direct deposit the name on the account, routing number, account number, and account type.
• Your clicks, referrals, earnings, and payouts.

We encrypt taxpayer ID numbers and bank account numbers when we store them, and show only the last four digits in the app. Only Agilities staff who need the full numbers to send payouts or file tax forms can see them, and each time they do is logged. We never sell, rent, or publicly display taxpayer ID numbers, and we don’t use them to identify you for any other purpose. We use this information only to run the referral program, pay you, and meet tax reporting and withholding obligations. We share it only with the IRS and state tax agencies, the bank that sends your payouts, and our accountant or tax-filing provider, or as the law requires.

From people who contact us on the HitchPoint marketing website

• If you fill out the HitchPoint business inquiry form: your name, email, phone, business name, location, and message.

Automatically

• Technical data such as IP address, browser type, device information, pages viewed, and timestamps, used for security, fraud prevention, and keeping the Platform working.
• We use cookies and similar storage only as needed to log in and keep sessions secure. We do not use analytics or advertising cookies.
• If you open a partner’s referral link, we set a cookie (hp_ref) that remembers the partner’s code for 90 days so they get credit if you sign up, and we count clicks on that link per day. To count each visitor once a day we use a scrambled (hashed) form of your IP address that we delete the next day; we never store your IP address with click counts.

3. How we use information

• To deliver requests to the right business and let it respond, quote, and schedule work.
• To present proposals, record e-signatures, and keep a reliable record of what was agreed.
• To enable online payments to each business’s own Stripe account, show businesses their payment and Processing Fee records, and collect HitchPoint’s platform fee.
• To send text alerts about a request when a business enables them, and to send you a receipt by text and email after you pay.
• To send you a confirmation and a reminder for an appointment you booked, and an “on my way” text when the technician heads out. These include the business’s phone number. Texts go out only between 8am and 8pm in the business’s time zone.
• To ask for a review after you pay, only if you agreed to emails or texts from the business, and at most once every 90 days.
• To help a business draft a proposal from the job photos it takes, using an AI service (see Subprocessors). The business reviews and edits every draft before you see it.
• To keep each business’s list of customers who asked to receive its updates and offers, so the business can contact them and honor unsubscribe and STOP requests.
• To respond to business inquiries submitted on the marketing website and contact those people about the Platform.
• To provide support, operate billing, secure the Platform, prevent fraud, and meet legal, tax, and compliance obligations, including issuing tax information forms where required.
• To improve the Platform and the marketing website using account and usage information. We do not use customer information to market to customers on our own behalf.

4. Who can see your information

• The service business you contacted and its logged-in users can see your request, photos, proposals, signatures, and payments.
• HitchPoint platform administrators can access business accounts and their records for support, billing, payments, disputes, security, and compliance. Photos and signatures are visible only to the business’s logged-in users and HitchPoint platform administrators for support. They are not public.
• Stripe, card networks, and banks receive payment information needed to process payments, refunds, and disputes. If you dispute a charge, HitchPoint may share your signed proposal and payment records with them to respond.
• Subprocessors that help us run the Platform (see Section 5).
• Legal and safety: we may disclose information if required by law, subpoena, or court order, or when needed to protect rights, safety, or property, or to prevent fraud.
• Business transfers: if HitchPoint or Agilities Tech, LLC is involved in a merger, acquisition, or sale of assets, information may transfer as part of that deal, subject to this Policy.

5. Subprocessors

Each subprocessor may only use the information to provide its service to us. Stripe also processes payment information, and the identity and bank details it collects from businesses, under its own privacy policy.

6. We do not sell personal data

HitchPoint does not sell personal information and does not share it for cross-context behavioral advertising. HitchPoint does not market to customers of service businesses on its own behalf. A business sends you updates or offers only if you agreed when signing a proposal: by email unless you unchecked that box, and by text only if you checked that box. Every update email has an unsubscribe link. We use contact details from the business inquiry form only to contact people about the Platform, and you can ask us to stop at any time.

7. Text messages

When you submit a request, you agree that the service business may call or text you about that request, including a receipt after you pay, and confirmations, reminders, and “on my way” texts for appointments you booked. These are service messages, not marketing. A business texts you offers or review requests only if you checked the box to receive them; consent isn’t required to buy. Reply STOP to stop all texts to your number, including service messages, or HELP for help; message and data rates may apply. Text messages are sent through Twilio.

8. How long we keep information

We keep information while a business’s account is active and as long as needed for the purposes above. Signed proposals, signature records, and payment, refund, and dispute records may be kept longer to resolve disputes, enforce agreements, and meet tax and legal obligations. Inquiry form submissions are kept as long as needed to follow up and then deleted on request or when no longer needed. Affiliates’ W-9s and payout records are kept for at least 4 years after our last payment to the affiliate, as tax rules require. When we no longer need them, we delete them securely so the numbers can’t be read or recovered. When a business closes its account, it may request an export of its records; afterward we delete or de-identify information unless we must keep it.

9. Security

We use reasonable administrative, technical, and physical safeguards, including encrypted connections, access controls, and limiting staff access to those who need it. No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify the affected business and, where required, you.

10. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal information, and to not be discriminated against for using those rights. Customers of service businesses should contact the business directly about request and job information; we support businesses in responding. Business users, people who submitted the inquiry form, and customers with questions about payment information can contact us at support@gethitchpoint.com. We will verify your identity before acting on a request. You can use an authorized agent where the law allows.

11. Children

The Platform is not directed to children under 13, and we do not knowingly collect their information. Requests and proposals should be submitted by adults.

12. Changes to this Policy

We may update this Policy. We will post the new version with a new effective date and, for material changes, notify business users by email or in the dashboard before the change takes effect.

13. Contact

Agilities Tech, LLC d/b/a HitchPoint
support@gethitchpoint.com